Configuring Operator Offerings

Live Platform generates a JSON file that defines the calling contract offerings for customer leads. This procedure describes how to configure the file's metadata in the Tenant Details tab. The JSON file. The file can then be downloaded and sent to Microsoft for approval. Once approved, it customer can choose their desired operator in their Teams admin center based on the metadata configured in the JSON file. The JSON file includes:

■

Service Provider tenant details

■

Calling Offerings including calling types and country codes

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To edit service provider settings:

1.

From the Operator Connect drop-down menu, select Edit Service Provider Settings.

2.

From the drop-down, select the desired tenant to edit and then click Select.

3.

Click to add an Operator Connect Contact.

4.

Configure the Contact Details using the table below as a reference and then click OK.

Contact Details

Field	Description
Type	From the Type drop-down, select one of the following: ■ Service Manager ■ Network Operations Manager ■ Operations Center ■ Operations Center Escalation ■ Network Operations Center Escalation
Title	Title
Display Name	Display name in Live Platform portal.
First Name	First Name
Last Name	Last Name
Email	Work Email address
SIP Alias	SIP alias
Phone Number	Primary Work phone number.
Second Phone Number	Second Work phone number.

5.

Select the Offers tab.

6.

Configure parameters according to the table below and then click OK.

Field	Description
Offer Type	■ Calling ■ Audio Conferencing
Offer Markets	■ Allowed ■ Blocked
Markets	List of countries for activating calling.